Blackberry Enterprise Manager "Last Contact Time" is off

The Blackberry Enterprise Manager has a column in the users section called "Last Contact Time". This section lets you know the last time a users blackberry succesfully contacted the server and sent or received an email. If a blackberry user frantically calls you and says " I am not receiving emails" or "my blackberry isn't synching to my calendar this morning" yet, the Exchange server is up and running other people are receiving emails at their desk, the BES is the first place you want to look.

So say today is 12/28/09 but when you look at the BES console the Last Contact Time says 12/26/09, wtf do you do?

If it is just one user who is off, you could right click that users name and select Resend Service Book and also select Reload User. In the past I have had success with this. But chances are that you will have to reactivate everyone at once but trying this move.

Right Click the My Computer icon on your desktop

Select Manage
Open Services & Applications
Select Services

Look for any Blackberry service with the startup type of Automatic,

Make sure those services are Started. (simply right click on that service and choose start)

Wait a minute or two, check the BES Contact Time. Now it should be up to the minute.

This happened because Blackberry service or two that stopped working on the server for whatever reason. Usually because of an unexpected reboot of the server or a spike in the electric.

Hope this helps

Feel free to email me at keith@phillykeith.com


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