Blackberry Enterprise Manager "Last Contact Time" is off

The Blackberry Enterprise Manager has a column in the users section called "Last Contact Time". This section lets you know the last time a users blackberry succesfully contacted the server and sent or received an email. If a blackberry user frantically calls you and says " I am not receiving emails" or "my blackberry isn't synching to my calendar this morning" yet, the Exchange server is up and running other people are receiving emails at their desk, the BES is the first place you want to look.

So say today is 12/28/09 but when you look at the BES console the Last Contact Time says 12/26/09, wtf do you do?

If it is just one user who is off, you could right click that users name and select Resend Service Book and also select Reload User. In the past I have had success with this. But chances are that you will have to reactivate everyone at once but trying this move.

Right Click the My Computer icon on your desktop

Select Manage
Open Services & Applications
Select Services

Look for any Blackberry service with the startup type of Automatic,

Make sure those services are Started. (simply right click on that service and choose start)

Wait a minute or two, check the BES Contact Time. Now it should be up to the minute.

This happened because Blackberry service or two that stopped working on the server for whatever reason. Usually because of an unexpected reboot of the server or a spike in the electric.

Hope this helps

Feel free to email me at keith@phillykeith.com


My personalized tech support services are available to everyone worldwide! From small hardware purchases to online Social Media Strategies for business and everything else in between, talk to us before dropping a bundle elsewhere..

Never sign up for a 2 -year Verizon contract

Take my advice - never and I mean NEVER get sucked in to signing a two year contract for Verizon. I know the discount they dangle in front of your face is pretty good but it is NOT worth it in the long term. As an admin for an organization that plenty of Blackberry users, it is my experience that just about all Blackberry devices start going to crap after one year. This is where Verizon puts their hooks in you. Your phone is dying / not performing like it once did but you still have a year left on your deal.... You can Verizon support to ask for help and no dice. If you have insurance they will issue you a refurbished phone that is usually a piece of crap. After two or three replacements the customer will obviously want something different. This is where Verizon gets you - you are still under contract and have no reason to offer you discounted pricing. They force you to pay just about full price for a new phone.

Learn from my bad experience- if using Verizon, sign up for the one year deal. The Blackberry devices they issue just aren't built to last over the long haul. You will save long term and not be forced into early upgrade fees and extended contracts etc etc etc.

Feel free to email me at keith@phillykeith.com

My personalized tech support services are available to everyone worldwide! From small hardware purchases to online Social Media Strategies for business and everything else in between, talk to us before dropping a bundle elsewhere..

Reset Samsung i760 back to factory state

To wipe Samsung i760 phone clean

- start
- phone
- menu
- options
- go to security tab
- select CLEAR ALL DATA
- Enter passcode for phone

OR (if you don't know the passcode)

Hold center button of 5 way navaigation pad. While holding button, take stylus and press reset button (small red hole to the left of Fn key). Continue to hold center of 5 way pad when you release the reset button.

CLEARING DATA should appear on the bottom of the screen followed by a reboot of phone.

Wipe Blackberry Storm Clean

To reset a blackberry storm back to its original state, follow these steps.
NOTE: This will wipe all data from the blackberry device.

- options
- secruity options
- general settings
press blackberry key
Select wipe handheld
check box include 3rd party apps
select continue

type blakberry when prompted
press enter

To delete email from Blackberry and have it also delete on Outlook & Exchange, Hide Sent Items on Blackberry

When receiving email on a Blackberry through a Blackberry Enterprise Server, by default your sent emails will shwo up i nyour phone messages box. Also, when you delete an email on your phone, it will nto sync back to the office Exchange / Outlook causing you to delete twice.

If you want to change the, follow these steps.

Hide Sent Items from Phone Mailbox

Open Messages

Press Blackberry Key, select Options

Select General Options

Scroll down to Hide Sent Messages - change to YES

Press Blackberry Button and SAVE

To delete email from Phone and have it also delete on Outlook & Exchange

Open Messages

Press Blackberry, select Options

Select Email Reconcile

Delete On: Mailbox & Handheld

Press Blackberry key & select SAVE

To hard reset Blackberry 8830 World Edition phone

To wipe your Blackberry 8830 World Edition phone clean to start fresh, follow these steps

WARNING!!!! THIS WILL PUT YOUR PHONE BACK TO THE WAY IT WAS FRESH OUT OF THE BOX!!!

Press the Blackberry key

Select Options -

Security Options -

General Settings -

press the Blackberry Menu key

select wipe handheld